FAQs

    • Free cancellation for 48 hours. Cancel seven days before your arrival and receive a 50% refund. If you cancel within less than 7 days of your scheduled arrival, we do not offer refunds. Thank you for understanding!

    • If you are booking the entire hotel: free cancellation for 48 hours. Please make sure you cancel your reservation 90 days or more before your arrival date to receive a full refund. If you cancel your reservation 89 days or less before your arrival, you will receive a 50% refund.

    • The Gravel House cancellation policy is: If renting more than 2 rooms, and the client cancels their stay 30 days or more prior to their reservation, they will receive their deposit in return. If that client cancels their stay within 30 days of their reservation, they will not receive their deposit back. If renting 2 rooms or less, the client will receive a refund 7 days or more prior to their reservation. If they must cancel less than 7 days prior to their reservation, they will not receive their deposit back.

  • Although we do not have a “front desk”, our team is available between 8AM-6PM. If you have a late arrival and run into any issues, you are welcome to be in touch with us by phone anytime before 8:30PM. 

    • Check-in: 3PM-on

    • Check-out: 11AM

  • We LOVE our doggies! Some of our lodging is dog-friendly :)

    • The Straw Bale House: we allow 1 doggie 

    • The Raven’s Nest: a bit too small, no doggies allowed

    • The Hotel: Room 6 & 8, dogs are allowed! There is an outdoor entrance for you to go in and out of in these rooms. We ask that you do not bring your dog into the main area of the hotel (hallway/kitchen) to respect anyone who is allergic. Thank you!

  • Absolutely and let us know if you need a crib!

  • Yes.  Please inquire for additional fee information with a direct email. We’ll need to know: headcount, dates, and your general plan. We’ll get right back to you!

  • Chef Z (Zander Ault, Co-Creator of The Gravel House) is The Gravel House private chef! Only available for full-hotel and/or entirety of both property buyouts. We need at least 30 days notice. Please inquire with a direct email: size of group, food restrictions, exact dates & style of meal you’d like. Thank you!

  • Absolutely! If you have any issues booking directly on our website, please email us and we can help you out.

  • Yes! Co-creators of The Gravel House (Heidi & Zander) own and operate a guiding company called The Cyclist’s Menu. Click here to learn about day tour options and email them directly with any specific questions.

  • Yes! Patagonia Bikes, our local bike shop, has a full line of gravel demo bikes - Giant Revolt Pro. Sizes: XS-XL

    Please visit their website for more information: https://www.patagoniabikesaz.com/

  • Yes, each of our units have a floor pump and bike stand. Each unit has a hose and basic washing kit as well.

  • No. Thank you for storing your bike(s) in either the provided locked shed or mudroom, if you’re staying at the Straw Bale House. Thank you for understanding, and helping us keep our spaces as clean as possible. 

  • Sorry, no! We don’t allow this and will need your friend to rent their own room. Thank you for understanding.